Refund Policy

At Oak & Iron, every piece is handcrafted from authentic reclaimed whiskey barrel wood and steel. Because each item is made with care and often personalized, we ask that you review your order details carefully before completing your purchase.

Returns

We accept returns on non-personalized items within 14 days of confirmed delivery.

To be eligible for a return:

The item must be unused and in original condition
The return must be requested within 14 days of delivery
The customer is responsible for return shipping costs

Once your return is received and inspected, a refund will be issued to your original payment method.

Personalized Items

Custom or personalized products are final sale and cannot be returned unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of confirmed delivery with clear photos of the item and packaging. We will work quickly to make it right.

How to Request a Return

Email us at oakandirongifts@gmail.com with:

Your order number
Reason for return
Photos (if applicable)

We’ll respond with return instructions.

Refund Processing

Once approved, refunds are processed within 5–7 business days after the returned item is received.